How To Purchase

For Business Buyers

Send us an inquiry regarding any questions about the item(s) you are interested in, we usually get back to you within 24 hours during week days. Details of the purchase will be discussed through emails/phone calls regarding: purchase items, quantities, price, lead time(when applicable),shipping method, payment terms, warranty etc. Buyers can download a Purchase Order form and fill in all necessary information. Buyer can also use their own format of Purchase Order as long as all necessary information is provided.

After we receive the P/O, we will generate an invoice and email to the buyer for them to proceed with the payment. We will let you know as soon as the fund is cleared to our business bank accout. We will arrange the shipping or provide assistance of the collection of the shipment(When the buyer arranges the shipping with their forwarder) within the time frame agreed. All necessary shipping documents will be prepared prior to shipping. We will notify the buyer and share the tracking number with the buyer  as soon as the shipment is on the way.

For Personal Buyers

Let us know the items you are interested in and include any questions you have in the inquiry. Details of the purchase will be discussed through emails/phone calls regarding: purchase items, quantities, price, lead time(when applicable), shipping method, payment terms, warranty etc. Buyers please download a Purchase Order form and fill in all necessary information.

This is very important for a smooth transaction and shipping. After we receive the P/O, we will generate an invoice and email to the buyer for them to proceed with the payment. We will let you know as soon as the fund is cleared to our business bank accout. We will arrange the shipping within the time frame agreed. All necessary shipping documents will be prepared prior to shipping. We will notify the buyer and share the tracking number with the buyer as soon as the shipment is on the way.

Terms & Conditions

Buyer shall be conclusive proof that the person has made him or herself acquainted with the conditions of sale and has agreed to be bound by them. A description and picture(s) accompany each item listing. We endeavor to accurately describe and portray each product. Do not make assumptions regarding any features, functionality, or additional parts/accessories not pictured or described.

Buyer may consult with the manufacturer for the type of information a buyer might expect from a manufacturer which we can not supply. In the event that an item is mistakenly listed, recalled or important information about the product is discovered, we reserves the right to remove the item and/or cancel any transactions. You represent and warrant that all information you provide to us is true, accurate, current, and complete.

Warranty

Some items we do carry out trials to make sure they are functional as intended. For the specified items we provide warranty, we will describe the warranty in the listing. We do not have the means to test the vast array of items. We strive to describe the condition of each item to the best of our ability. For" Sold as is" items, No Returns are accepted.

Shipping

We ship to domestic and worldwide by Purolator, DHL, FedEx, UPS etc. We will provide shipping method options and the shipping rates based on weight and dimension of package. Combined shipping is available. Shipping and insurance costs are the responsibility of the buyer and are non-refundable. It is the buyer's responsibility to ensure that the address is correct.

Packages returned because of incorrect/incomplete address or not picked up will be charged the fee for its return. The buyer is are also responsible for any return shipping costs plus the cost to reship. For business buyers, the buyer can also arrange the shipping with their forwarder, and email us the shipping labels. We will coordinate the collection of the shipment with the carrier. Free local pickup is available.

Payment

All purchases are pay-in-advance before shipping. For domestic buyers, the payment method is e-transfer(Total amount below CAD3000) or wire-transfer(Total amount above CAD3000). For international buyers, the payment method is wire-transfer.

Taxes and Duties

Buyers acknowledge and understand that all import duties and taxes are the sole responsibility of the buyer. We don't charge taxes(HST) for international buyers. Ontario Taxes(13%HST) are charged on all items for Canadian buyers.